If I had a quarter for every time either a customer, or salesperson, asked me how business is, I’d buy a Caye in Belize! - Business is fine. Thanks for asking. Belize was beautiful-
The tales of woe at the counter are heartbreaking. It takes a special kind of person on your counter to listen, and empathize, then say - Your car needs tires and it’s going to be $1079 including installation - We can do it right now - Would you like an alignment, road hazard, nitrogen, premium wheel weights and a charity balloon with that? – It’s a challenging job at the counter right now and the key is providing value to customers who are digging deep.
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