Tuesday, December 2, 2008

Shop Supplies

5-8% of your labor sales across the board, including tire service. This is not pie-in-the-sky stuff and we do it every day. Customers appreciate that you’re not going to nickel and dime them to death by charging 50c for bead sealer, or $2.50 to clean their wheel flanges. Or “Would you like the good, better or best patch with your tire repair?” They appreciate that you’re not going to skimp on their vehicle after the price is quoted? I love shop supplies. Customers get great service and we get to buy new stuff.

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